The platform behind every job
One job file. One source of truth. Every single time.
Every work order and quote request goes through the same steps, uses the same status wording and sends the same messages. It doesn't matter who's handling it on our side or who's checking on yours.
Centralised
Scope, quotes, photos, notes, schedule and invoices live on one record per job, not scattered across inboxes and phones.
Consistent
The same stages, wording and templated messages on every job, so you always know what happens next.
Accountable
Every change is logged with who made it and when. If someone asks "what happened here?", the record answers.
The lifecycle
Follow a work order from request to paid
Pick a stage to see what you see, what our team is doing, and the message that goes out. Same order, same standard, every job.
What you see
A job reference straight away
- Your request logged against the property address
- Your own PO or work order number kept on file
- Requested timing captured exactly as you gave it, e.g. "before the ingoing inspection on the 14th"
What our team does
Triage, the same way every time
- Confirm the address, priority (routine, high or urgent) and who reported it
- Record tenant or site contact and access notes
- Attach your photos, emails and voice notes to the job
Message you receive
Job received: 12 Example St · JOB-2481
We've logged your request and will be in touch with a quote or a visit plan. Your reference: PM-1193.
What you see
An itemised, versioned quote
- Line items with GST shown, not a lump sum
- A clear expiry date
- A PDF ready to forward to the owner
What our team does
Scope and cost on the job itself
- Inspect if needed. Status reads "Inspection planned"
- Build the scope line by line on the job, so quote and work match
- Any revision becomes a new version and earlier versions are kept
Message you receive
Quote Q-1042 for 12 Example St
Your quote is ready to review. It's valid until 28 Nov.
Review quoteWhat you see
Accept or reject in the portal
- Status reads "Awaiting your approval" until you decide
- One click to accept or reject, with no reply email to write
- Your decision is time-stamped on the job
What our team does
No start without approval
- Jobs that need quote approval are held until it arrives
- We're notified the moment you decide
- A rejected quote is revised as a new version, never edited over the old one
Message you receive
Quote Q-1042 accepted. Thank you
We'll plan the work and update the job as soon as it's scheduled.
What you see
Honest status, in plain words
- "Attendance planned", "Awaiting parts", "Awaiting site access"
- Dates only as precise as we actually know them, e.g. "week of 18 Nov" rather than a made-up day
- A job is either progressing or waiting, and we say which
What our team does
Plan, attend, record
- Arrange access with the tenant or site contact
- Tick off tasks on the job as they're done
- Upload photos and notes on site, straight to the job
What changes for you
No chasing required
The job's status updates as work moves. Need detail? Comment on the job and the right person is notified.
What you see
Proof the work is done
- Before and after photos on the job
- Completion notes and anything found along the way
- Follow-up work quoted separately, never slipped in
What our team does
A second set of eyes
- Every completed job goes through a review stage before close
- Work is checked against the approved scope
- Missing photos or notes go back to the field, not to you
Why it matters
Owner-ready, first time
What you forward to the owner is checked, complete and matches what they approved.
What you see
An invoice that reconciles
- Matches the approved quote, with your reference on it
- PDF in the portal alongside the quote it came from
- A receipt when payment is recorded
What our team does
Close it properly
- Invoice raised from the job, not retyped
- Job marked done, then archived with its full history
- History stays searchable by address for next time
Message you receive
Invoice INV-0877 for 12 Example St
Your invoice for JOB-2481 (ref PM-1193) is attached and available in your portal.
View invoiceThe job file
Everything about a job, on one screen
This is the record our team works from, so what you're told always matches what's actually happening.
- Scope = quote = invoiceThe line items are written once on the job and carried through, so nothing gets retyped or lost.
- Photos and files in one placeSite photos, documents and voice notes are attached to the job, not stuck in someone's phone.
- Comments with mentionsQuestions go to the right person on the job, with the context right there.
- A full activity trailEvery quote, decision, schedule change and email is time-stamped against who did it.
One status language
The same words, whoever you ask
Internally we track exactly what's next. You see a plain, consistent label for it, the same one in every email, every call and every portal visit. No more "should be done soon".
| State | What our team is doing | What you see |
|---|---|---|
| Moving | Inspect / quote | Inspection planned |
| Moving | Attend site | Attendance planned |
| Moving | Return to complete | Return visit planned |
| Waiting | Awaiting quote approval | Awaiting your approval |
| Waiting | Awaiting parts | Awaiting parts |
| Waiting | Awaiting access | Awaiting site access |
| Waiting | Awaiting trade / third party | Scheduling in progress |
Quote requests
Every version kept. Every decision recorded.
When an owner changes their mind, we don't overwrite the quote. We issue a new version. You can always show exactly what was quoted, what was approved, when, and by whom.
Across every team
Everyone works from the same record, and sees what they need
Office, field crews, your agency and your owners all stay in step without forwarding emails around.
Our office
Sees the whole board
- Triage, scope, quote and schedule
- Sends templated, consistent messages
- Reviews every job before close
Our field crews
See their assigned jobs
- Scope, access notes and tasks on site
- Upload photos and notes on the spot
- No relaying details by text
Your agency team
Sees your organisation's jobs
- Any PM can pick up any job
- Approve quotes, download PDFs
- Same view when staff change or go on leave
Owners & stakeholders
Get what you forward
- Professional quote and invoice PDFs
- Before and after photo evidence
- A clear history if questions come up later
See your next job run this way.
Send us one work order. You'll get a reference, a clear quote and the same process from then on.